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FAQ

This area organizes common questions about iSolo microphone.

It will be updated from time to time, if you want to know more about the products, please leave message to let us know!

Q:How to use iSolo?

Q: How to instal iSolo in the instrument?

*Quick Start Guide (JPG file): http://t.cn/RnILmFD

Q:How to use iSolo to record music by different recording software?

GarageBand

Cubase

Ableton

Reaper

Q. Does iSolo have frequency disruption problem?

Ans: iSolo can automatically hopping to better channel at ISM 2.4GHZ Band.
         If you experience unstable connection, please use following step:
         1. Move transmitter closer to receiver
         2. Provide a clearer line of sight between transmitter and receiver
         3. Place receiver in a high location
         4. Turn on flight mode and turn off WiFi, when you record on a smartphone 

Q. Can I use it with android phones?

Ans: Require an Android 5.0 or later version, the applicability of different types of
         Android phones still depends on practical test.

Q. What is the max distance between transmitter and receiver?

Ans: Stage receiver have two modes. “Near”: 5 - 10meters, “Far”: 10 - 20meters.The distance
         still depends on the stage conditions and the volume of wifi routers.

Warranty & Return Policy

-- Return Policy --

NEW ITEMS

Returnable within 14 days of delivery.

USED & VINTAGE ITEMS

Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping charges and a 15% restocking fee.

 

-- Warranty Policy --

1. Within 12 months from the date of purchase, if the product fails under normal usage within the warranty period, CloudVocal will repair or replace the product in free of charge.

2. The complimentary gifts are not covered by the warranty. If there are any malfunction, please contact us within 7 days of purchase.

3. Please keep the order number for future warranty service.

4. Warranty service does not include the following: improper installation, operation, cleaning, maintenance, accident, damage, misusage, abuse, natural wear or other accidents, actions, faults or negligence causing a malfunction, etc.